Licensing and Support
Community Edition
Features
The Community Edition comes with a broad set of functions that are free to use.
Community Support
The AME Community Edition (CE) comes with community support available on Splunk Usergroups Slack Channel #alertmanagerenterprise
Community-Support is also provided at community-support (at) datapunctum.com.
Community support is provided on a best-practices basis. Please expect a response time of up to 2-3 business days.
While we strive for the highest quality with our app development, we highly recommend considering our Enterprise Support Offering for using AME in production.
Enterprise Edition
The AME Enterprise Edition comes with the same set of functions as the community edition. Additionally, the Enterprise Support offering comes with support and additional features depending on the subscription.
See Features for an up-to-date list of features.
Enterprise Support
- Business hours (CET Timezone) support from 8-17 with a FRT of 4h
- Support Portal
- Screen Sharing sessions
- Priority bug fixing
- Priority enhancement requests
Security Knowledge Pack
A support subscription is required to get the Security Knowledge Pack.
The Security Knowledge Pack contains a set if features for Security Use Cases.
See Features for an up-to-date list of features.
Multi-Tenancy
A support subscription is required to get the multi-tenancy pack.
The Multi-Tenancy Feature Pack provides RBAC Based Multi-Tenancy.
See Features for an up-to-date list of features.
Sales Inquiry
For sales inquiries, please contact sales (at) datapunctum.com