Statuses

Each event in AME has a status. The Statuses UI lets you manage existing statuses and create new ones.

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See Role Overview for permissions required to manage statuses.

The Statuses UI is shown below:

Managing Statuses

Use these buttons to manage statuses:

Button	Function
	Add Status
	Save Status
	Delete Status

Adding a Status

To add a new status:

1. Click the Add Status button at the bottom of the list.
2. Enter a unique status name.
3. Select the status type (see Status Type).
4. Enable Requires Resolution if a resolution is needed.
5. Specify the next possible statuses (see Next Possible Statuses).
6. Add a description explaining the status’s purpose.
7. Click Save in the upper-right corner of the status section.

Status Type

Each status has one of these types:

• New: Indicates an event is newly created.
• In Progress: Shows an event is being worked on.
• Done: Marks an event as completed.

The type affects how events appear in Event Summary Filters.

Requires Resolution

When Requires Resolution is enabled, changing to this status mandates setting a resolution.

Next Possible Statuses

Define valid next statuses to create a basic workflow for status transitions.

Updating or Deleting a Status

To update a status:

1. Edit the status details.
2. Click Save Status in the upper-right corner.

To delete a status:

1. Open the status.
2. Click Delete Status next to the Save Status button in the upper-right corner.