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Licensing and Support

Community Edition​

Features​

The Community Edition of Alert Manager Enterprise (AME) offers a wide range of features at no cost.

Community Support​

The AME Community Edition (CE) includes community support through:

Community support operates on a best-effort basis, with response times typically within 2-3 business days. While we aim for high-quality app development, we recommend the Enterprise Support offering for production use.

Enterprise Edition​

The AME Enterprise Edition includes all Community Edition features, plus additional capabilities and support based on your subscription. See Features for a current feature list.

Enterprise Support​

Enterprise Support provides:

  • Business hours support (CET, 08:00–17:00) with a 4-hour First Response Time (FRT)
  • Access to a Support Portal
  • Screen-sharing sessions
  • Priority bug fixes
  • Priority enhancement requests

Security Knowledge Pack​

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Requires a support subscription.

The Security Knowledge Pack enhances AME with features tailored for security use cases. See Features for details.

Multi-Tenancy Feature Pack​

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Requires a support subscription.

The Multi-Tenancy Feature Pack enables role-based access control (RBAC) for multi-tenancy. See Features for details.

Sales Inquiries​

For sales-related questions, email sales@datapunctum.com.